Housing Rehabilitation Online Program Operation Refinement Contractor Reliability Evaulation

1. The Time of Completion

• The contractor will provide a time for the length of the project either through submission of the bid or estimate
• The contractual agreement provides language which enforces the start and completion of the project
• Records should be kept on each Contractor and the actual time for project completion and compare that time to what was originally given
• Establish a system of recording project time completion to help evaluate Contractor performance

2. The Ability to Resolve Problems

• Problems between Contractors and Owners are inevitable
• The ability to minimize problems squarely fits on the shoulders of the Contractor
• The Contractor should not be to quick to make complaints about the Homeowners to the office or agency
• Establish a system of reporting the number of complaints received by the agency about the Contractor over the course of the project

3. The Consistency of Performance

• The regular use of laborers and subcontractors provide consistency in completing certain tasks in projects
• Some tasks are more difficult for Contractors to complete than others
• Establish a system of weights determining ability to complete certain tasks successfully